- 1 Can you drop off Hermes at post office?
- 2 Where can I return my Hermes parcel?
- 3 Can you call your Hermes courier?
- 4 Can my Hermes parcel be collected?
- 5 Is Hermes part of Royal Mail?
- 6 Is Hermes cheaper than Royal Mail?
- 7 What ID do I need to collect a Hermes parcel?
- 8 How do I speak to a real person at Hermes?
- 9 What size parcel can I send with Hermes?
- 10 What happens if Hermes lost my parcel?
- 11 What happens if Hermes don’t collect parcel?
- 12 When Hermes says on its way?
- 13 How do I know when my Hermes parcel will be collected?
- 14 How long does a parcel stay at Hermes parcel shop?
- 15 How do I arrange a courier to collect an item?
Can you drop off Hermes at post office?
Can you drop off Hermes at the Post Office? No, unfortunately you can’t drop off Hermes parcels at the Post Office.
Where can I return my Hermes parcel?
Return your parcel using a Print In-Store device If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.
Can you call your Hermes courier?
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8am-4pm Monday to Friday and 8.30am-2pm Saturday.
Can my Hermes parcel be collected?
You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
Is Hermes part of Royal Mail?
Hermes vs Royal Mail: A courier comparison guide for e-commerce retailers. Hermes vs Royal Mail – These couriers are both well known and popular UK shipping providers, with Royal Mail being the official postal service of the country.
Is Hermes cheaper than Royal Mail?
As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. Additionally, if you send more than 150 parcels per week with Hermes, you may qualify for a Hermes Business Account.
What ID do I need to collect a Hermes parcel?
You should ensure you have at least one of the following forms of ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book. The ID must have the same first and surname as that used to make the order with the online retailer.
How do I speak to a real person at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
What size parcel can I send with Hermes?
You can send parcels that weigh up to 15kg and are 120cm long. We also have a maximum volume of 245cm, to calculate this yourself you just need to add together the 2 shortest dimensions and multiply this by 2. Add the length and if the number you get is less than 245 then you’re good to go.
What happens if Hermes lost my parcel?
If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.
What happens if Hermes don’t collect parcel?
If a Hermes collection fails, they offer three collection attempts as standard; if your collection fails you do not need to rebook. They will automatically re-attempt the next day.
When Hermes says on its way?
This means that we’ve received your parcel from your sender. We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.
How do I know when my Hermes parcel will be collected?
You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.
How long does a parcel stay at Hermes parcel shop?
Parcel collection Collection up to 10 days after delivery.
How do I arrange a courier to collect an item?
How to arrange our courier service?
- Head to our quote and book page and enter your parcel details.
- Select your preferred service and pickup/drop off option.
- Choose additional compensation cover if required.
- Pay by credit card, debit card, or Paypal.
- The parcel label will be emailed for you to print and affix to the parcel.