FAQ: How To Get In Touch With Hermes Courier?

Can’t get in touch with Hermes?

The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.

How do I email Hermes?

Alternatively, you can send an e-mail directly to Hermes customer services at [email protected]

What do I do if my Hermes Parcel not delivered?

If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.

Is there a Hermes live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How do I speak to a real person at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

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How do I make a complaint to Hermes UK?

myHermes complaints contacts

  1. Visit Customer Services.
  2. Call Customer Services on 033 0333 6556.
  3. Visit Live Chat.
  4. Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
  5. Tweet myHermes Customer Services.

How do I get a refund from Hermes?

You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.

Who is the CEO of Hermes UK?

Fash Sawyerr will join the Hermes UK main board, reporting directly to CEO Martijn de Lange, and brings a proven track record in helping companies organise themselves for future growth.

Who owns Hermes?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

What happens if my parcel is not delivered?

If your item fails to show, they should chase the delivery company to find out what’s happened. If you are advised that the item is ‘lost’, the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.

Why has my Hermes Parcel been delayed?

Your parcel may not be displayed on the Hermes Mobile App for a number of reasons: Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer.

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